Refund & Replace Policy

We operate with a customer-first mandate and a zero-friction service model. If a product doesn’t meet your expectations, we’ve got a streamlined resolution path to keep you moving without operational downtime.

Eligibility Criteria

A refund or replacement request is valid under the following conditions:

• Product received is damaged, defective, or not as described.

• Product is unused, in original packaging, with all tags and accessories intact.

• Request is submitted within 3 days of delivery.

Refund Process

Once your request is validated by our support team:

• Refunds are processed via the original payment method.

• Standard processing timeline: 5–7 business days from approval.

• In case of delays from payment partners, we’ll maintain full visibility through status updates.

Replacement Process

If you prefer a replacement over a refund:

• A new unit will be dispatched once the returned item passes quality checks.

• Replacement lead time: 3–5 business days depending on stock availability.

• If the item is out of stock, a full refund will be issued automatically.

Non-Eligible Scenarios

To maintain compliance and operational efficiency, the following are not covered:

• Products damaged due to misuse or improper handling.

• Items returned without original packaging or missing components.

• Requests submitted beyond the stipulated return window.

How to Raise a Request

Submit a ticket through our support portal with:

• Order ID

• Description of the issue

• Photo or video evidence (mandatory for damage/defect claims)

Our team will assess and revert with the next steps within 24–48 hours.